Terms and Conditions

About Us

We are the shopping destination for pre-owned baby items. It’s as safe and satisfying as buying brand new. Children grow up too fast to always pay the retail price. Shop smart. Get high quality items at an affordable price.

Consign or sell with EcoBaby

Low consignment fees with no transaction costs. We charge a low going up to 35% commission compared to the typical 50% you find in most consignment stores. No hidden fees. Pickup fees, shipping fees, transaction fees including credit card fees, PayPal fees, and marketing fees are also covered by us.

Exposure and Market reach

Some of you often rely solely on classified websites to buy or sell children’s items. Often with a price lower or higher than the true value of the item. While the audience may be huge, it consists mainly of bargain shoppers unlike Ecobaby which aims to deliver articles and quality services. We’ve found that selling and buying directly from our website yields the best results for our consignment customers as well as for our shoppers.

Consigner or seller

The steps are easy:

• Get a Quote: Request a quote. Answer some easy questions about the items you wish to consign. To help us determine its value, we ask you to include at least one picture of each item. Please be sure to only quote for children’s items that are in a: good condition, nearly new, or new (as defined below).

Required conditions of the items:

Good Condition: An Item that has been previously used. The item may have signs of wear, but is fully operational and functions as intended. Without any missing parts.

Nearly New: An Item that has been previously used. The item has minor signs of wear. Fully operational and functions as intended with no missing parts. Box and manual often available.

New: An Item that has never been used. Operational and functions as intended with no missing parts. Still in unopened box.

• Review our offer: Within 1-3 business days after sending us your item’s info through “Get a Quote”, you will receive a consignment and/or selling estimate by email for each item you’re quoting for.
• Consignment Estimate: This is your estimated payment after we have sold your item and deducted our consignment service fee. Example: if we send you by email a consignment estimate of $100, this will be the final amount paid out to you once sold on our website.
• Selling estimate: We do not buy all types of items. It is possible to receive only a consignment estimate. If we suggest a selling estimate and you accept it, you will receive payment within 5 to 10 business day following the pickup date. Please note that a selling estimate is usually lower than the consignment estimate as we take on the risk of being able to sell the item or not.
• No consignment or selling estimate: Some items can be refused by our experts due to recalls, expiration dates and other reasons (such as too much wear or too old), therefore you will be informed and no consignment or selling estimate will be provided.
• If the total value of your quoted item(s) is below $25 we will not accept consigning or buying and you will not receive a consignment or selling estimate.

           After reviewing our offer, you can approve it or reject it.

• If you chose to consign with EcoBaby, we will pick up, professionally clean and sanitize, merchandise your item on our website and notify you once it’s sold.
• If you chose to sell to EcoBaby, we will pick up and process payment within 5 to 10 business days (following the pickup date).
• We pick-up: After offer approval we will validate with you which pickup date suits you best.
• Pick up schedule: Saturday and Sunday morning between 8 am to 12 p

Please always make sure the item(s) is clean prior to pick up even if the item will be professionally cleaned once consigned by Ecobaby. If the item is determined not to be in the condition described in your initial Quote request, the consignment or sale contract for this item will be voided. A signature of no pickup will be required from the consigner failing which, the signature shall be deemed to have been given.

• If the item is not sold within 90 days of it being listed on our website, you will receive a request by email to confirm our new estimate for an extension of 60 days. If you agree, the new pricing will be updated on our website and if you disagree or if not sold following our second extension, we will ship the item back to you.
• Get Paid: When your Item is sold you will receive a confirmation email. We will process payment within 5 to 10 business days of selling your item. You may choose to receive your payment through: cheque, E-Transfer or PayPal.

What we consign and sell

• Children Gears must at least respect one of the 3 conditions mentioned above: Good condition, Nearly New or New.
• Children’s accessories must be new.
• Outerwear or shoes must be at least nearly new or new (see definitions above).

Brands we accept:

Buy with EcoBaby

We know that shopping for children pre-owned items isn’t always easy. Children grow up fast and you don’t want to always pay retail price. You often think of buying used items to save money but it is time-consuming to search for your item on online classified advertising services, validate the condition of the item, negotiate the price and adjust with the seller for item pickup.

You can shop with confidence at EcoBaby because every item you select is:

• in a good condition and often nearly new

• professionally cleaned
• packaged and delivered to your door

However, following your purchase, Ecobaby is not responsible for any manufacturer defect or recalls and any incident due to manufacturer product defect.

Remember that EcoBaby sells used items so make sure to always read the item’s description and the condition definition belonging to the item on the Ecobaby website before any purchase. EcoBaby is a consignment store and is considered as the intermediate between a seller and a buyer.

Shipping fees

The shipping is free for all purchases .

Currently, EcoBaby only ships and picks up in greater Montreal but some areas may have shipping restrictions.

Return Policy

EcoBaby does not accept any returns. Items can be consigned on our website as long as the item is still in a good condition (see above definitions). Please note that some items can be refused by our experts due to recalls, expiration dates and other reasons and in such cases, you will be informed thereof and no consignment or selling estimate will be provided.